Return & Refund
At Velina, we want you to love your purchase. If for any reason you are not satisfied, we’re here to help.
Returns
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You may request a return within 30 days of receiving your order.
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To be eligible, items must be unused, in the same condition that you received them, and in the original packaging.
Refunds
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Once we receive and inspect your return, we will notify you by email.
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Approved refunds will be processed back to your original payment method.
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Please allow 5–10 business days for the refund to appear in your account.
Exchanges / Replacements
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If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos, and we’ll gladly send a replacement or issue a refund.
Shipping Costs
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
How to Start a Return
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Email us at hello@velinafashion.com with your order number and reason for return.
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We’ll provide instructions and, if applicable, a return shipping label.
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Ship the item back within the time frame provided.